FAQ

Find quick answers to your questions below...

How do I access my account
You must be an authorized retailer to see your special pricing and place orders. If you do not have an account, please contact info@canadawidesports.com and we will set up an account for you.

Why can't I see my special pricing?
You must be a registered user and have logged in to view your special pricing.

How am I billed for my purchase
We do not bill you through this store. Place your order with a PO number and we will receive your order. We will then send you an order confirmation. Once everything is correct and processed threw, we will send you an invoice.

I can't find the product I'm looking for
We are adding products daily to the online store. If you don't see the product you are looking for, please add it to your purchase order notes and we will be sure to add it to your order.



For any other questions please contact us at 1-877-438-6264 or email info@canadawidesports.com.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?